Shipping policy

Shipping Policy

Processing Time

Orders are typically processed within 1–2 business days.

Delivery Time

Estimated delivery across Canada:

  • Ontario & Quebec: 2–4 business days

  • Western Canada: 3–6 business days

  • Atlantic Canada: 3–7 business days

Delivery estimates are not guaranteed.

Shipping Cost

Free shipping is available across Canada.

No minimum purchase is required unless otherwise stated.

Order Tracking

Tracking information is sent via email once your order has been shipped.

Delays

Occasionally, weather, carrier issues, or high shipping volumes may delay delivery.

We appreciate your patience.

Incorrect Address

Customers are responsible for providing an accurate shipping address.

Orders returned due to an incorrect address may incur additional shipping charges.

Lost Packages

If your package appears lost, please contact us.

We will work with the shipping carrier to resolve the issue as quickly as possible.

Contact

support@alderhouse.ca